Hospital Creditation Is a Journey and Not a Destination

In the present scenario, quality is the biggest driver for any business to succeed. Quality remains at the heart of any business. Healthcare is one such industry where quality of care cannot be compromised at any cost. The healthcare landscape in India is very dynamic and operates in an environment having rapid social, economical and technological changes. It is quite often that we hear about poor patient care, negligence, readmission cases, nosocomial infection, inefficient facilities, inadequate resources, unhygienic environment. Such being the case, quality in healthcare services becomes a mandate and accreditation is the only solution to this!!

Accreditation is the evaluation process used by the Healthcare organisation to access and improve the quality, efficiency and effectiveness. Technecon Healthcare, as hospital consultants, help the healthcare organization in bridging this gap through an internal assessment of the facilities and processes of the hospital to assess its accreditation readiness and also help in preparation of documentation in conformation with the accreditation norms as well as hand hold through the accreditation process. The ultimate goal of the hospital is to provide high quality care, safe healthcare services and reduce the length of stay.

Who can apply?

  • Any healthcare organization which is currently operational
  • Willing to assume responsibility for improving quality care
  • Preferably registered or licensed with concerned authorities
  • Process of Accreditation:
  • Screening of the application as per the laid down standards
  • Pre-assessment survey
  • Assessment survey
  • Review of the recommendations of the assessing body by the Accreditation committee
  • Approval of Accreditation by the NABH (National Accreditation Board for Hospitals and Healthcare providers.)
  • Re-assessment survey
  • Examine the current processes and quality standards of the hospital
  • Find out the quality standards and parameters required for accreditation
  • Compare the standards for accreditation and the processes currently followed by the hospital
  • Analyse and document the gaps
  • Identify areas for improvement

Apart from the aforementioned points, the top managers should take initiative in creating willingness among the employees, provide proper training to all the staff and ensure commitment by them and encourage and catalyse change management.

Benefits of hospital accreditation:

  • Improves quality of care, patient safety and thereby enhancing patient experience
  • Reduces the risk of adverse event
  • Improves work environment for staff thereby resulting in high productivity
  • Increases opportunity of empanelment with insurance and third parties.
  • Ensures trust and confidence among patients by providing them access to good quality of care, infrastructure, etc.
  • Increases the number of patient footfalls leading to enhancement of revenue
  • Competitive edge over non- accredited hospitals

Accredited hospitals need to continuously improve the quality of care and ensure compliance to the quality standards. If during the accreditation process, the accreditation organization receives inputs that the organization is substantially out of compliance with the current standards then a re-survey or withdrawal of accredited decision may be resorted to. Whilst the road towards accreditation is not easy to navigate, all it needs is continuous efforts to achieve long term benefits.